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	Why Outsource? & Strategic Reasons For Outsourcing Tactical Reasons For Outsourcing & What To Outsource Outsource Categories The Selection Process Evaluating Outsource Partners Managing The Outsource Relationship

MANAGING THE OUTSOURCE RELATIONSHIP The service agreement or contract provides the form and structure of your relationship with the outsource service provider. The success of your outsourcing experience depends on (1) the careful structuring of that agreement and (2) your active management of the business relationship. Defining the Service Agreement. The service agreement must spell out explicitly and in detail the fundamentals of the outsourcing relationship: The services to be performed. The price for each service. The performance standards associated with each service. Periodic review and amendment

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